OUR BOOKING CONDITIONS

1 – DETAILS OF THE CONTRACTING PARTY

France Hostels is a Société par Actions Simplifiée (simplified limited liability company) registered at the Paris Commercial and Companies Registry under the number 830132940. Its registered office is at 4 avenue Morane Saulnier, 78140 Velizy-Villacoublay

2 – AGREEMENT ON THE GENERAL CONDITIONS OF SALE

Making a reservation implies complete and unreserved agreement to the General Conditions of Sale, and no reservation can be made without agreeing to these General Conditions of Sale. The Customer confirms that he or she is fully aware of the General Conditions of Sale.

3 – DESCRIPTION OF THE SERVICE

This website allows you to book accommodation and related services at hostels of the France Hostels group, which are operated under the Gastama, The People Hostel or The People brands, or at partner hostels of the France Hostels group operated under those same brands.

When booking, the Customer:

  • is given a description of the accommodation offered and of any supplementary services (whether to be paid for or included in the price of the accommodation);
  • is informed of the price of the service;
  • is informed of the terms of payment (payment timetable and means of payment);
  • is provided with these General Conditions of Sale.

The Customer therefore confirms that he or she is fully aware of the service reserved and that he or she is solely responsible for the choice of service reserved.

These General Conditions of Sale apply to all bookings concluded via the websites and directly at establishments of the France Hostels group.

4 – RESERVATION

Reservations for less than 10 people will be confirmed as soon as payment for the service (whether a deposit or in full) has been made by the Customer and accepted by the France Hostels Payment Partner. In the case of group bookings (for more than 10 people), and unless otherwise stipulated by any means in writing (e.g. following an agreement with a travel agent), reservations will be confirmed when the Customer pays a preliminary deposit by bank transfer or credit card. All reservations for more than 10 people made directly by a Customer using an online reservation platform will be subject to special conditions and to additional costs.

 

At the time of making a reservation, the Customer agrees to provide all the information necessary to identify him or her and his or her reservation choices, and certifies that they are authentic.

Once the reservation has been made, a confirmation will be sent to the e-mail address provided by the Customer.

Reservations are made in the name of the Customer and cannot be assigned or transferred to another person.

If the reservation relates to several people wishing to stay in a shared room, France Hostels will do its best to ensure that they can stay in the same room, but this cannot be guaranteed.

Completion of a reservation will constitute proof of a contractual relationship between the Customer and France

Hostels.

5 – CANCELLATION POLICY

When making a reservation, the Customer will be informed of the cancellation possibilities associated with each room rate.

If the room rate in question does not allow cancellation or alteration, no refund will be due. If the room rate in question allows cancellation, this can only be done from the customer area on the hostel website, or by e-mail to  contact@thepeoplehostel.com

6 – CONDITIONS GOVERNING STAYS AT HOSTELS

If a stay is interrupted at the Customer’s request, there will be no entitlement to a refund, even partial.

The accommodation reserved by the Customer will be available no later than 4 p.m. on the day of his or her arrival, unless he or she has reserved the option of bringing his or her arrival time forward. The Customer must leave his or her room no later than 11 a.m. on the morning following the last night reserved, unless he or she has reserved the option of extending his or her departure time. In that specific case, the e-mail confirming the reservation will specify the departure time. In case of unpaid late check-out, the hostel might consider it as a extension of the stay and is allow charge one extra night.

During his or her stay, the Customer must comply with the Internal Regulations of the hostel, which contain the rules for living in the establishment, whether in the bedrooms or shared spaces. In particular, they contain the following provisions:

  • Customers must respect the sleep of people staying in the same room as them.
  • Consuming alcohol outside the bar/restaurant is prohibited.
  • Smoking (including e-cigarettes) is prohibited except in the areas specifically designated for that purpose.
  • Pets are not allowed in the establishment.
  • Minors are not allowed to stay in rooms shared with other adults who are not part of the same group.
  • Minors are not allowed to stay in the establishment if they are not accompanied by an adult.
  • Inviting guests into rooms is prohibited unless they are also staying at the establishment at the same time.

In the event of breach of these Internal Regulations, the Management of the establishment may cancel the Customer’s stay without the Customer being entitled to any compensation or to a partial refund in respect of the remainder of his or her stay. France Hostels also reserves the right to place the Customer on a list of customers who are banned from staying in its establishments. In that event, the Customer expressly accepts that he or she will be refused access to any establishment of the France Hostels group for an indefinite period.

7 – SECURITY OF PERSONAL ITEMS

The Customer acknowledges that he or she has been warned of the risk of theft of his or her personal belongings if they are not stored in the secure lockers provided. Objects of value over €100 must not be stored in these lockers and must be entrusted to the establishment’s reception. The establishment disclaims any liability in the event of loss or theft of any personal item in the rooms or in the lockers.

8 – RESPONSIBILITY OF FRANCE HOSTELS

Customers expressly acknowledge that photographs and descriptions of establishments appearing on the France Hostels group’s websites may not exactly represent the service provided.

France Hostels also disclaims any responsibility for reservation or accommodation malfunctions resulting from events of force majeure, third-party default or the unavailability of the website.

Any complaint relating to a reservation or accommodation problem should be made directly to the establishment concerned, at its postal address, within 30 days from the date of arrival. France Hostels SAS does not directly operate the establishments.

9 – CHANGES TO ACCOMMODATION PRICES

Prices indicated when making a reservation are subject to change at the time of stay, in the following cases:

  • A change in the rate of tourist tax included in the price of the reservation
  • A change in the rate of Value Added Tax, the prices of reservations being expressed inclusive of all taxes
  • Any currency exchange fees relating to a transaction carried out in foreign currency at the Customer’s request, the prices of reservations always being expressed in euros.

10 – FULL PAYMENT FOR ACCOMMODATION AT THE TIME OF RESERVATION

If the Customer has chosen a rate that provides for full payment for the accommodation at the time of reservation, payment shall be made by bank card, via the platform of the France Hostels Payment Partner, Adyen or Stripe. The bank card will be debited within 24 hours of the reservation.

Upon arrival at the establishment, the Customer may be asked to produce an identity document to check that he or she is indeed the holder of the bank card used at the time of the reservation.

An invoice may be requested from the establishment’s reception at the end of the Customer’s stay, or will be available on the Customer’s personal space on the France Hostels website.

11 – PAYMENT FOR ACCOMMODATION AT THE TIME OF ARRIVAL AT THE ESTABLISHMENT

If the Customer has chosen a rate that provides for payment for the accommodation at the time of arrival at the establishment, he or she will be asked to guarantee his or her reservation by providing the details of his or her bank card at the time of reservation. At the beginning of his or her stay, the Customer will be asked to produce the same bank card, and the establishment may also ask for an identity document to check that he or she is indeed the holder of the bank card used to make the reservation.

An invoice may be requested from the establishment’s reception at the end of the Customer’s stay, or will be available on the Customer’s personal space on the France Hostels website.

12 – SECURING PAYMENTS – PAYMENT PARTNER – RETENTION OF CONTRACTUAL DOCUMENTS

France Hostels has appointed Adyen to ensure the security of its online payments by bank card and to check the validity of bank cards used. If a bank card is refused for any reason (card blocked or stolen, or card limit reached) this will result in the cancellation of the reservation requested, which will therefore not be confirmed.

Contractual documents (such as invoices, reservation e-mails and bank card transaction receipts) will be kept in electronic format for a period of 10 years.

13 – ALTERNATIVE ACCOMMODATION

In the event that the Customer cannot be offered the service that has been reserved, the establishment may offer him or her alternative accommodation of equivalent or superior quality at the same establishment or at a neighbouring establishment. Any additional cost will be borne by the establishment. The Customer may refuse such alternative accommodation and ask for his or her reservation to be refunded, however no additional payment or compensation may be claimed. The establishment reserves the right to make a commercial gesture.

14 – RESPECT FOR PRIVACY AND PERSONAL DATA

In order to provide the Service successfully, France Hostels collects some personal data including the Customer’s IP address. Such data is intended for France Hostels or for hostels operated under the Gastama or The People Hostel brands.

At the time of making a reservation online, the Customer’s bank card data will be transmitted to the France Hostels Payment Partner, Adyen. The Customer expressly consents to the transfer of such data. Adyen has the best data security certifications.

In accordance with French law, the Customer has a right of access and rectification of his or her personal data. In order to exercise these rights, Customers are asked to send an e-mail to contact@thepeoplehostel.com.

15 – COMMERCIAL SOLICITATIONS

At the time of making an online reservation, the Customer agrees to receive an e-mail confirming the reservation. The Customer also agrees to receive an e-mail from France Hostels a few days before arriving at the establishment. Finally, the Customer agrees to receive an e-mail from France Hostels a few days after leaving the establishment. The purpose of these e-mails is to prepare for the Customer’s stay and to conduct a customer satisfaction survey. These e-mails may also contain commercial offers.

In addition, by reserving accommodation in the establishment, whether via France Hostels websites or by any other means, the Customer agrees to receive a regular newsletter from France Hostels. The Customer can unsubscribe from this newsletter by clicking a link at the bottom of the newsletter e-mail.

The Customer’s data will not be communicated to other companies.

16 – FORCE MAJEURE

In the event of Force Majeure, as recognised by the case-law of the French courts, neither the Customer, nor France Hostels, nor the establishment where a reservation has been made can be held liable for the non-performance of the service reserved.

17 – DISPUTES AND APPLICABLE LAW

In the event of a problem or dissatisfaction with the service reserved, the Customer may refer the matter to the France Hostels’ Customer Service Department (contact@thepeoplehostel.com) and to the management of the establishment where the reservation was made, within 30 days of the end of his or her stay. These General Conditions of Sale and the reservation are subject to French law and any dispute arising as to their validity, interpretation or performance will be subject to the jurisdiction of the Paris Tribunal de Grande Instance.

18 – FINAL PROVISIONS

These General Conditions of Sale are written in French. Any translation into a foreign language will be provided for information purposes only and only the French version will be authentic.

In the event that these General Conditions of Sale are updated, the new version will automatically apply to any reservation made after that update.

These General Conditions of Sale, the Price Conditions applicable to the requested service, and the confirmation of reservation contain the entirety of the obligations of the Parties. In the event of a contradiction between these documents, the provisions of the reservation confirmation will take precedence over those of these General Conditions of Sale.

If one or more of the provisions of these General Conditions of Sale proves or prove to be invalid or void, the other provisions will nevertheless remain valid.